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“The XTM team was able to go out of their way to create a tailored solution for us, and we’re looking at introducing even more automation in the future. The fact that they are localization experts makes a big difference as they truly understand our needs.”
Deepak Nagabhushana
Staff Localization Project Manager, GoTo -
"XTM forms a big global ecosystem of seamlessly connected accounts to which thousands of users connect daily. Overall, the result is better quality with fewer resources."
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Vincent Rigal
CAT Tools Products Owner, Acolad -
“XTM stood out because it made it possible and easy for all our freelancers to work on a single, centralized platform. This enables us to monitor progress, and after the completion of a job, we can easily allocate that license to another vendor. This makes my daily tasks a lot easier, and I can focus on other value-added tasks.”
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Elisabeth Feulner
Project Manager, Allround Service -
“With XTM, we can now offer all customers across the world the same level of support and access to every new product we launch more quickly while reducing costs and errors, and ensuring consistency across all content.”
Dominic Pemberton
VP of Content, RS Group -
“There’s no way we could be running the same operations today if we didn’t have the right tech stack in place.”
Alex Katsambas
Senior Head of Localization Services, FARFETCH -
“We had a phenomenal setup with our content management system feeding automatically into and out of XTM. Now we’re able to harness the very best of both machine translation and human editing for outstanding cost efficiency.”
Ronald Egle
Content Systems Administrator, Ariel Corporation -
“XTM has become an integral part of our translation workflows, enabling us to deliver high-quality services to our clients efficiently and effectively.”
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Daniela Gorry
Operations Director, Translations at THG Fluently – Ingenuity Commerce -
“One of the delightful functionalities of XTM is its custom analysis templates, which can extract content from any complex source file format, like Java, send it for translation and then convert it back to its original format upon completion of the work.”
Deepak Nagabhushana
Staff Localization Project Manager, GoTo -
“Since implementing XTM, the volume of translated words for our most frequent language pairs has increased by approximately 10%. This wouldn’t have been possible without all the added automation a TMS provides.”
Elisabeth Feulner
Project Manager, Allround Service -
“XTM has been instrumental in streamlining our language solutions at THG Fluently – Ingenuity Commerce. With centralized resources, improved project visibility, and enhanced communication management, we have achieved greater productivity, cost savings, and client satisfaction.”
Daniela Gorry
Operations Director, Translations at THG Fluently – Ingenuity Commerce
Deliver consistent, high-quality service in every language
Give every customer the answers they need — in their own language. XTM’s translation software for customer service helps support teams create and update multilingual help articles, chat responses, and tutorials automatically, improving satisfaction while reducing response times.
Trusted by teams at over 1,000 of the world’s leading organisations
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Stop wasting hours translating the same support content
Support teams waste too much time translating the same answers over and over. Customers want fast, accurate help in their own language and tone.
XTM’s translation software for customer service automates localisation while keeping content natural, clear, and culturally relevant. You save hours, cut costs, and deliver support that truly feels local.
Thousands of support teams trust XTM
Companies worldwide choose our platform to deliver exceptional multilingual customer experiences.
How XTM transforms support operations
Four additional capabilities that make multilingual customer service effortless and cost-effective.
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Help customers help themselves
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Keep answers accurate and on brand
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Save time and scale support easily
Help customers help themselves
Boost satisfaction and reduce ticket volume by automatically creating and updating localised articles, FAQs, and videos in every language your customers speak.
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Keep answers accurate and on brand
Make sure customers always get the right information, wherever they look — from chatbots to help portals — with consistent, high-quality translations.
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Save time and scale support easily
Automate localisation from content creation to delivery, cutting manual work and costs so you can expand global support faster and more efficiently.
Help customers help themselves
Boost satisfaction and reduce ticket volume by automatically creating and updating localised articles, FAQs, and videos in every language your customers speak.
Keep answers accurate and on brand
Make sure customers always get the right information, wherever they look — from chatbots to help portals — with consistent, high-quality translations.
Save time and scale support easily
Automate localisation from content creation to delivery, cutting manual work and costs so you can expand global support faster and more efficiently.
Help customers help themselves
Boost satisfaction and reduce ticket volume by automatically creating and updating localised articles, FAQs, and videos in every language your customers speak.
Keep answers accurate and on brand
Make sure customers always get the right information, wherever they look — from chatbots to help portals — with consistent, high-quality translations.
Save time and scale support easily
Automate localisation from content creation to delivery, cutting manual work and costs so you can expand global support faster and more efficiently.
Help customers help themselves
Boost satisfaction and reduce ticket volume by automatically creating and updating localised articles, FAQs, and videos in every language your customers speak.
Keep answers accurate and on brand
Make sure customers always get the right information, wherever they look — from chatbots to help portals — with consistent, high-quality translations.
Save time and scale support easily
Automate localisation from content creation to delivery, cutting manual work and costs so you can expand global support faster and more efficiently.
Tools that make multilingual support effortless
Powerful tools to automate, scale, and simplify your global customer service content.
Automated video tutorials
Turn existing guides into multilingual how-to videos instantly with our Video Studio.
Smart screenshot updates
Automatically refresh screenshots in help articles whenever your product UI changes.
Advanced machine translation
Translate support content instantly with 15+ MT engines including DeepL and Google Translate.
Visual translation previews
Preview translations in real context before publishing to catch layout or text issues early.
Translation memory
Reuse approved translations to speed up updates and keep your support content consistent.
AI-powered quality checks
Score translation quality automatically and route only low-confidence content for review.
Connect with your favourite tools
XTM works smoothly with the platforms you already use.
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Your end-to-end AI globalisation platform
Power every stage of your global content lifecycle — from translation management to software localisation, business operations, and video production — all in one AI-powered platform built to accelerate global growth.
Ready to scale your global support operations?
Stop wasting time on manual translation processes. Start delivering exceptional multilingual customer experiences with automated content localisation that grows with your business.