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“The XTM team was able to go out of their way to create a tailored solution for us, and we’re looking at introducing even more automation in the future. The fact that they are localization experts makes a big difference as they truly understand our needs.”
Deepak Nagabhushana
Staff Localization Project Manager, GoTo -
"XTM forms a big global ecosystem of seamlessly connected accounts to which thousands of users connect daily. Overall, the result is better quality with fewer resources."
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Vincent Rigal
CAT Tools Products Owner, Acolad -
“XTM stood out because it made it possible and easy for all our freelancers to work on a single, centralized platform. This enables us to monitor progress, and after the completion of a job, we can easily allocate that license to another vendor. This makes my daily tasks a lot easier, and I can focus on other value-added tasks.”
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Elisabeth Feulner
Project Manager, Allround Service -
“With XTM, we can now offer all customers across the world the same level of support and access to every new product we launch more quickly while reducing costs and errors, and ensuring consistency across all content.”
Dominic Pemberton
VP of Content, RS Group -
“There’s no way we could be running the same operations today if we didn’t have the right tech stack in place.”
Alex Katsambas
Senior Head of Localization Services, FARFETCH -
“We had a phenomenal setup with our content management system feeding automatically into and out of XTM. Now we’re able to harness the very best of both machine translation and human editing for outstanding cost efficiency.”
Ronald Egle
Content Systems Administrator, Ariel Corporation -
“XTM has become an integral part of our translation workflows, enabling us to deliver high-quality services to our clients efficiently and effectively.”
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Daniela Gorry
Operations Director, Translations at THG Fluently – Ingenuity Commerce -
“One of the delightful functionalities of XTM is its custom analysis templates, which can extract content from any complex source file format, like Java, send it for translation and then convert it back to its original format upon completion of the work.”
Deepak Nagabhushana
Staff Localization Project Manager, GoTo -
“Since implementing XTM, the volume of translated words for our most frequent language pairs has increased by approximately 10%. This wouldn’t have been possible without all the added automation a TMS provides.”
Elisabeth Feulner
Project Manager, Allround Service -
“XTM has been instrumental in streamlining our language solutions at THG Fluently – Ingenuity Commerce. With centralized resources, improved project visibility, and enhanced communication management, we have achieved greater productivity, cost savings, and client satisfaction.”
Daniela Gorry
Operations Director, Translations at THG Fluently – Ingenuity Commerce
Trusted by teams at over 1,300 of the world’s leading organisations
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Key features at a glance
Send support content for translation without leaving Salesforce Service Cloud.
Direct content export
Send help articles and templates for translation with a single click from your Service Cloud dashboard.
Automated project creation
Creates translation projects instantly using your pre-configured workflows, languages, and quality settings.
Smart content sync
Translated articles automatically return to the correct folders in your Service Cloud knowledge base.
Content structure preservation
Maintains article structure, images, links, tags, and embedded content during the entire translation process.
Translation previews
Linguists see how articles appear in your help centre for more accurate translations.
Built-in quality checks
Uses translation memories, term bases, and quality assurance tools to keep messaging consistent.
See what our customers say
Select articles in Service Cloud
Choose knowledge base articles or support templates that need translation from your Salesforce dashboard.
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Translation happens automatically in XTM
Our platform creates projects, assigns linguists, and manages the entire translation workflow. You get updates on progress without switching platforms.
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Localised content returns to Service Cloud
Translated articles automatically sync back to your knowledge base with proper formatting and folder organisation intact.
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Need help?
Everything you need to set up, manage and optimise your integrations. From step-by-step guides to hands-on support.
Connect with your favourite tools
XTM integrates with the platforms you already use.
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Ready to scale your global customer support?
The Salesforce Service Cloud integration removes manual handoffs and reduces translation turnaround times for your support content. Your customers get help in their preferred language faster than ever before.
Unlock more global revenue with XTM
Get expert guidance on setting up your integration, streamlining your workflows, and scaling multilingual content with confidence. Leave your details and our team will be in touch.