Transform your multilingual customer support

Transform your multilingual customer support with XTM's Oracle Service Cloud integration. This powerful connection lets you translate knowledge base articles and support content directly from Oracle Service Cloud, delivering faster resolution times across all markets.

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Trusted by teams at over 1,300 of the world’s leading organisations

Key features for global support

See how XTM connects with Oracle Service Cloud for better customer experiences.

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Direct content export

Send articles and FAQs to XTM Cloud with just a few clicks.

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Automated project creation

Your translation workflows start automatically with pre-configured settings and target languages.

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Smart content sync

Translated content returns to the correct knowledge base locations without manual work.

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Content structure preservation

Article IDs, tags, and categories stay intact across all languages.

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Multiple content type support

Translate FAQs, troubleshooting guides, knowledge base articles, and more content types.

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Consistent messaging

Use XTM's translation memory and terminology tools for aligned, high-quality translations.

See what our customers say

  • “The XTM team was able to go out of their way to create a tailored solution for us, and we’re looking at introducing even more automation in the future. The fact that they are localization experts makes a big difference as they truly understand our needs.”
    Deepak Nagabhushana

    Deepak Nagabhushana

    Staff Localization Project Manager, GoTo
  • "XTM forms a big global ecosystem of seamlessly connected accounts to which thousands of users connect daily. Overall, the result is better quality with fewer resources."
    Vincent Rigal

    Vincent Rigal

    CAT Tools Products Owner, Acolad
  • “XTM stood out because it made it possible and easy for all our freelancers to work on a single, centralized platform. This enables us to monitor progress, and after the completion of a job, we can easily allocate that license to another vendor. This makes my daily tasks a lot easier, and I can focus on other value-added tasks.”
    Elisabeth Feulner

    Elisabeth Feulner

    Project Manager, Allround Service
  • “With XTM, we can now offer all customers across the world the same level of support and access to every new product we launch more quickly while reducing costs and errors, and ensuring consistency across all content.”
    Dominic-Pemberton 1

    Dominic Pemberton

    VP of Content, RS Group
  • “There’s no way we could be running the same operations today if we didn’t have the right tech stack in place.”
    Alex Katsambas

    Alex Katsambas

    Senior Head of Localization Services, FARFETCH
  • “We had a phenomenal setup with our content management system feeding automatically into and out of XTM. Now we’re able to harness the very best of both machine translation and human editing for outstanding cost efficiency.”
    Ronald-Egle-Ariel

    Ronald Egle

    Content Systems Administrator, Ariel Corporation
  • “XTM has become an integral part of our translation workflows, enabling us to deliver high-quality services to our clients efficiently and effectively.”
    Daniela Gorry

    Daniela Gorry

    Operations Director, Translations at THG Fluently – Ingenuity Commerce
  • “One of the delightful functionalities of XTM is its custom analysis templates, which can extract content from any complex source file format, like Java, send it for translation and then convert it back to its original format upon completion of the work.”
    Deepak Nagabhushana

    Deepak Nagabhushana

    Staff Localization Project Manager, GoTo
  • “Since implementing XTM, the volume of translated words for our most frequent language pairs has increased by approximately 10%. This wouldn’t have been possible without all the added automation a TMS provides.”
    Elisabeth Feulner

    Elisabeth Feulner

    Project Manager, Allround Service
  • “We needed to regain control over our assets and localization processes. XTM allowed us to reduce turnaround times, lower costs, and gain full control over our translation memory.”

    Caoimhse McGrath

    Translation Center of Excellence Program Manager, Johnson Controls
  • “Reducing turnaround times and controlling costs allow us to reach our customers faster and more efficiently. With full control over our translation memory, we ensure that every term, particularly industry-specific ones, are translated with accuracy and consistency.”

    Caoimhse McGrath

    Translation Center of Excellence Program Manager, Johnson Controls
  • “XTM has been instrumental in streamlining our language solutions at THG Fluently – Ingenuity Commerce. With centralized resources, improved project visibility, and enhanced communication management, we have achieved greater productivity, cost savings, and client satisfaction.”
    Daniela Gorry

    Daniela Gorry

    Operations Director, Translations at THG Fluently – Ingenuity Commerce
  • Goto
  • Acolad
  • Allround Service
  • Group
  • farfetch
  • Ariel
  • THG Fluently
  • Goto
  • Allround Service
  • Johnson Controls
  • Johnson Controls
  • THG Fluently

Speak to an expert

Have questions about setup or optimisation? Our experts can help you build the perfect integration stack.

How the Oracle Service Cloud integration works

See how the Oracle Service Cloud integration helps your support teams deliver global support faster.

Select your content in Oracle

Choose knowledge base articles or content sets you want to translate.

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Template 04 - Direct content publishing

XTM handles the translation process

Your content moves through professional translation workflows with quality checks and terminology management. Projects are created automatically with your preferred settings.

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Template 16 - Design integrity

Translated content syncs back automatically

Localised articles appear in Oracle Service Cloud knowledge base in the correct locations. Your global support team can access multilingual content immediately without any manual copying or pasting.

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Template 07 - Real-time updates

Need help?

Everything you need to set up, manage and optimise your integrations. From step-by-step guides to hands-on support.
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Support
Get direct assistance from our support team whenever you need it, with guidance on setup, troubleshooting and best-practice workflows.
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Documentation

Get clear instructions for every integration, including authentication, configuration options and workflow recommendations.

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Connect with your favourite tools

XTM integrates with the platforms you already use.

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Ready to deliver multilingual support at scale?

Stop copying and pasting content between systems. Let XTM's Oracle Service Cloud integration handle translations automatically so your support team can focus on helping customers.

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FAQs

How long does it take to set up the Oracle Service Cloud integration?

Most customers complete setup within one business day. Our technical team provides guided onboarding to ensure your integration works perfectly with your existing Oracle Service Cloud configuration and translation workflows.

Can I translate different types of Oracle Service Cloud content?

Yes, the integration supports knowledge base articles, FAQs, troubleshooting guides, and other support content types. You can select individual articles or entire content categories for translation while preserving all metadata and formatting.

What happens to article formatting and categories after translation?

All formatting, metadata, tags, and category structures remain intact throughout the translation process. Translated articles maintain the same organisation and appearance as your source content, ensuring consistency across languages.

Do I need technical expertise to use this integration?

No technical knowledge is required. The integration works through Oracle Service Cloud's standard interface, allowing content managers and support teams to send content for translation using familiar workflows and simple selection tools.

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Unlock more global revenue with XTM

Get expert guidance on setting up your integration, streamlining your workflows, and scaling multilingual content with confidence. Leave your details and our team will be in touch.