How Tilde future-proofed localisation with XTRF

The challenge 

Finding a TBMS that could adapt, not constrain

When Tilde began evaluating translation management systems, flexibility was the primary concern. Off-the-shelf solutions felt too rigid and prescriptive, limiting the ability to reflect existing workflows and operational nuance.

The team needed a platform that could adapt to how they worked, not force standardised processes that would slow them down. Visibility was also critical. Without detailed reporting, it was difficult to assess vendor performance, identify bottlenecks, or optimise delivery at scale.

Tilde was looking for a system that could support growth while providing the transparency needed to manage quality and accountability across a complex vendor network.

Why XTRF by XTM

Choosing flexibility and operational insight

XTRF stood out because of its strong customisation capabilities and established reputation within the localisation industry. The platform could be shaped around Tilde’s workflows rather than imposing fixed structures.

One of the deciding factors was XTRF’s reporting depth. The ability to use macro and vertical columns to generate detailed reports for every job gave Tilde a clear view of vendor performance.

This insight allowed the team to refine its vendor database, reward top performers, and address underperformance with data rather than assumptions. For Tilde, this level of visibility was essential to maintaining quality while scaling operations.

The solution

Automation and machine translation working together

To keep pace with growing volumes and tight deadlines, Tilde integrated machine translation directly into its localisation workflow. Their adaptive MT engine learns from translator corrections over time, improving output quality while reducing manual effort.

Instead of treating automation and human translation as separate steps, XTRF by XTM allowed translation, review, and automation to work together. The system could identify where machine translation was appropriate, apply it, and route content to human linguists when necessary.

This approach reduced repetitive work for vendors, helped prevent burnout, and ensured that efficiency increased as volumes grew rather than stalling under pressure.

Implementation and partnership

A smooth migration with hands-on support

Moving to a new localisation platform often introduces disruption, but Tilde’s transition was completed smoothly. With hands-on support from the XTRF team, including both in-person and online training, Tilde migrated its processes and assets in under six months.

“Without the support of the XTM team we’d most likely still be struggling to get this new, improved workflow off the ground.”

The speed and precision of the implementation reflected both XTM's responsiveness and its ability to tailor the platform to Tilde’s requirements.