ZenDesk integration with XTM

    Turn your customer service team into a multilingual powerhouse. Our Zendesk integration automatically translates tickets, responses, and knowledge base articles so you can support customers worldwide without hiring dozens of translators.

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    Trusted by teams at over 1,300 of the world’s leading organisations

    Why teams choose our Zendesk translation app

    Connect your support workflow with professional translation in minutes, not months.

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    Instant ticket translation

    Our Zendesk plugin translates incoming tickets automatically, so your agents understand every customer request immediately, regardless of language.

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    Two-way conversation flow

    Write responses in English and send them in your customer's language. Zendesk handles the back-and-forth making every conversation feel native.

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    Knowledge base localisation

    Scale your help content across languages. Update once in English, and our Zendesk integration keeps all versions synchronised.

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    Real-time collaboration

    Your support team works in their preferred language while customers receive help in theirs. No context switching, no confusion.

    See what our customers say

    • “The XTM team was able to go out of their way to create a tailored solution for us, and we’re looking at introducing even more automation in the future. The fact that they are localization experts makes a big difference as they truly understand our needs.”
      Deepak Nagabhushana

      Deepak Nagabhushana

      Staff Localization Project Manager, GoTo
    • "XTM forms a big global ecosystem of seamlessly connected accounts to which thousands of users connect daily. Overall, the result is better quality with fewer resources."
      Vincent Rigal

      Vincent Rigal

      CAT Tools Products Owner, Acolad
    • “XTM stood out because it made it possible and easy for all our freelancers to work on a single, centralized platform. This enables us to monitor progress, and after the completion of a job, we can easily allocate that license to another vendor. This makes my daily tasks a lot easier, and I can focus on other value-added tasks.”
      Elisabeth Feulner

      Elisabeth Feulner

      Project Manager, Allround Service
    • “With XTM, we can now offer all customers across the world the same level of support and access to every new product we launch more quickly while reducing costs and errors, and ensuring consistency across all content.”
      Dominic-Pemberton 1

      Dominic Pemberton

      VP of Content, RS Group
    • “There’s no way we could be running the same operations today if we didn’t have the right tech stack in place.”
      Alex Katsambas

      Alex Katsambas

      Senior Head of Localization Services, FARFETCH
    • “We had a phenomenal setup with our content management system feeding automatically into and out of XTM. Now we’re able to harness the very best of both machine translation and human editing for outstanding cost efficiency.”
      Ronald-Egle-Ariel

      Ronald Egle

      Content Systems Administrator, Ariel Corporation
    • “XTM has become an integral part of our translation workflows, enabling us to deliver high-quality services to our clients efficiently and effectively.”
      Daniela Gorry

      Daniela Gorry

      Operations Director, Translations at THG Fluently – Ingenuity Commerce
    • “One of the delightful functionalities of XTM is its custom analysis templates, which can extract content from any complex source file format, like Java, send it for translation and then convert it back to its original format upon completion of the work.”
      Deepak Nagabhushana

      Deepak Nagabhushana

      Staff Localization Project Manager, GoTo
    • “Since implementing XTM, the volume of translated words for our most frequent language pairs has increased by approximately 10%. This wouldn’t have been possible without all the added automation a TMS provides.”
      Elisabeth Feulner

      Elisabeth Feulner

      Project Manager, Allround Service
    • “We needed to regain control over our assets and localization processes. XTM allowed us to reduce turnaround times, lower costs, and gain full control over our translation memory.”

      Caoimhse McGrath

      Translation Center of Excellence Program Manager, Johnson Controls
    • “Reducing turnaround times and controlling costs allow us to reach our customers faster and more efficiently. With full control over our translation memory, we ensure that every term, particularly industry-specific ones, are translated with accuracy and consistency.”

      Caoimhse McGrath

      Translation Center of Excellence Program Manager, Johnson Controls
    • “XTM has been instrumental in streamlining our language solutions at THG Fluently – Ingenuity Commerce. With centralized resources, improved project visibility, and enhanced communication management, we have achieved greater productivity, cost savings, and client satisfaction.”
      Daniela Gorry

      Daniela Gorry

      Operations Director, Translations at THG Fluently – Ingenuity Commerce
    • Goto
    • Acolad
    • Allround Service
    • Group
    • farfetch
    • Ariel
    • THG Fluently
    • Goto
    • Allround Service
    • Johnson Controls
    • Johnson Controls
    • THG Fluently

    Speak to an expert

    Have questions about setup or optimisation? Our experts can help you build the perfect integration stack.

    How the ZenDesk integration works

    See how the ZenDesk integration helps your support teams deliver global support faster.

    Sync your content

    Connect your Zendesk account in under two minutes. Our integration automatically pulls in your tickets, macros, and knowledge base articles for translation.



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    Template 01 - Content sync

    Translate with precision

    Our translation engine processes your content using context-aware AI and human reviewers. Technical terms stay accurate, and your brand voice remains consistent across languages.

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    Template 16 - Design integrity

    Deliver seamless support

    Translated content flows back into Zendesk automatically. Your agents see everything in English while customers receive responses in their native language.

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    Template 22 - Translator network

    Need help?

    Everything you need to set up, manage and optimise your integrations. From step-by-step guides to hands-on support.
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    Get direct assistance from our support team whenever you need it, with guidance on setup, troubleshooting and best-practice workflows.
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    Documentation

    Get clear instructions for every integration, including authentication, configuration options and workflow recommendations.

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    Connect with your favourite tools

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    Ready to transform your global support?

    Join thousands of support teams who've eliminated language barriers with our Zendesk translation app.

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    FAQs

    How accurate are the translations for technical support issues?

    Our Zendesk translation plugin is designed to ensure high accuracy in handling technical support issues by integrating advanced AI technology with human oversight. This approach ensures that even complex technical terms are translated accurately, preserving their intended meaning and context. Additionally, the system focuses on maintaining a conversational and helpful tone, making sure that responses are not only precise but also easy to understand for users. This balance between technical accuracy and user-friendly communication is key to providing effective support in multiple languages.

    Will this slow down our response times?

    Most teams actually experience faster response times after implementing this solution. Traditionally, teams had to rely on human translators, which could lead to delays, or turn to free online translation tools that often lack accuracy and reliability. With this new system, your agents benefit from immediate access to professional-grade translations. This means that instead of waiting for translations to be completed or dealing with the inaccuracies of free tools, your agents can respond right away, improving overall efficiency and customer satisfaction.



    Can customers see that their messages were translated?

    No, customers cannot see that their messages were translated. The translation process occurs seamlessly and behind the scenes, ensuring that the communication remains smooth and natural. When customers receive responses, they appear to be written directly in their native language, creating a seamless and authentic interaction. This approach not only maintains a professional standard but also enhances the personal touch of the communication. By making the translation process invisible, customers enjoy a more engaging and trustworthy experience that feels tailored to their language preferences.

    Is there a limit on translation volume?

    Our plans are designed to accommodate various team sizes by offering generous translation allowances, ensuring that most support teams operate comfortably within their limits. These allowances are structured to meet the typical needs of your team, providing ample capacity for regular translation tasks. However, we understand that there may be times when your translation needs exceed these limits, such as during particularly busy periods or special projects. To address this, we offer flexible add-ons that can be easily incorporated to provide additional capacity without disrupting your workflow, ensuring that your translation needs are always met efficiently.

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    Unlock more global revenue with XTM

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