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“The XTM team was able to go out of their way to create a tailored solution for us, and we’re looking at introducing even more automation in the future. The fact that they are localization experts makes a big difference as they truly understand our needs.”
Deepak Nagabhushana
Staff Localization Project Manager, GoTo -
"XTM forms a big global ecosystem of seamlessly connected accounts to which thousands of users connect daily. Overall, the result is better quality with fewer resources."
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Vincent Rigal
CAT Tools Products Owner, Acolad -
“XTM stood out because it made it possible and easy for all our freelancers to work on a single, centralized platform. This enables us to monitor progress, and after the completion of a job, we can easily allocate that license to another vendor. This makes my daily tasks a lot easier, and I can focus on other value-added tasks.”
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Elisabeth Feulner
Project Manager, Allround Service -
“With XTM, we can now offer all customers across the world the same level of support and access to every new product we launch more quickly while reducing costs and errors, and ensuring consistency across all content.”
Dominic Pemberton
VP of Content, RS Group -
“There’s no way we could be running the same operations today if we didn’t have the right tech stack in place.”
Alex Katsambas
Senior Head of Localization Services, FARFETCH -
“We had a phenomenal setup with our content management system feeding automatically into and out of XTM. Now we’re able to harness the very best of both machine translation and human editing for outstanding cost efficiency.”
Ronald Egle
Content Systems Administrator, Ariel Corporation -
“XTM has become an integral part of our translation workflows, enabling us to deliver high-quality services to our clients efficiently and effectively.”
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Daniela Gorry
Operations Director, Translations at THG Fluently – Ingenuity Commerce -
“One of the delightful functionalities of XTM is its custom analysis templates, which can extract content from any complex source file format, like Java, send it for translation and then convert it back to its original format upon completion of the work.”
Deepak Nagabhushana
Staff Localization Project Manager, GoTo -
“Since implementing XTM, the volume of translated words for our most frequent language pairs has increased by approximately 10%. This wouldn’t have been possible without all the added automation a TMS provides.”
Elisabeth Feulner
Project Manager, Allround Service -
“XTM has been instrumental in streamlining our language solutions at THG Fluently – Ingenuity Commerce. With centralized resources, improved project visibility, and enhanced communication management, we have achieved greater productivity, cost savings, and client satisfaction.”
Daniela Gorry
Operations Director, Translations at THG Fluently – Ingenuity Commerce
Trusted by teams at over 1,300 of the world’s leading organisations
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Key features that make translation simple
Take your global support to the next level with our ServiceNow integration.
In-platform translations
Choose specific articles or content blocks to translate directly from ServiceNow.
Automated project creation
Pre-configured workflows and target languages apply instantly.
Smart content sync
Translated content flows back into the correct location, ready for publishing.
Content structure preservation
Keep categories, tags, and linked resources intact across all languages.
Visual preview
Linguists see your article layout to deliver contextually accurate translations.
Quality assurance tools
Built-in translation memory and terminology management ensure consistency.
See what our customers say
Select your content
Pick knowledge base articles or service portal content from within ServiceNow.
Professional translation happens
XTM Cloud translates your content using qualified linguists and quality checks. Your formatting, links, and metadata stay exactly as they should.
Content returns automatically
Translated articles appear in ServiceNow, ready for review or immediate publishing. No manual file handling or copy-paste work needed.
Need help?
Everything you need to set up, manage and optimise your integrations. From step-by-step guides to hands-on support.
Connect with your favourite tools
XTM integrates with the platforms you already use.
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Ready to deliver multilingual support faster?
Stop wasting time on manual translation workflows that slow down your global service delivery. Book a demo to see how the ServiceNow integration works with your existing setup.
Unlock more global revenue with XTM
Get expert guidance on setting up your integration, streamlining your workflows, and scaling multilingual content with confidence. Leave your details and our team will be in touch.